General

1. Who can purchase from GlobeWest?
2. I specify/ sell furniture, how do I register for trade?
3. Do you have fabric samples/ how do I get a swatch or sample?

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After Sales Enquires

1. Request a Spare Part
2. Ask a Question

Products

1. Do you have a showroom?
2. Are all the items listed online, displayed in your showrooms?
3. Can anyone walk into a showroom or do you need to make an appointment?

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Delivery & Warranties

1. Can I collect from your Melbourne warehouse?
2. What is the normal delivery time to Sydney and Brisbane metro if the item is in stock in the warehouse?
3. What is the warranty period on GlobeWest products?

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Resources

1. Sofa Upholstery Customisation
2. Modular Sofas
3. Rug Placement Guide
4. Sofa Cushion Profiles
5. Product Care
6. Outdoor Technical Specifications
7. How to Measure for Delivery
8. Rug Selection Guide

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Payments & Ordering

1. Can you put products on hold?
2. How do I receive a quote?
3. I am ready to make a purchase; how can I place my order?

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Marketing & Communications

1. Do you do media loans?
2. Do you do collaborations?
3. Who do I contact about editorial requests?

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Damages & Returns

1. I’ve received an order but there’s an issue and I need to make a claim. What do I do?
2. I received an order and it’s not what I envisaged it to be, what can I do?
3. My furniture is missing a piece; can I get a spare part?

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