Help Centre

After Sales Enquires

Welcome to GlobeWest Customer Support. We are here to help!

Whilst GlobeWest adheres to the highest quality control standards, given the quantity of products manufactured and orders delivered monthly, from time to time product issues can occur.

We aim to resolve these promptly and fairly. If you have an issue you believe is under warranty or would like to request a spare part, click on either option below. You can also raise a claim within your My Account under After Sales & Claims. 

Request a Spare Part

Please complete the form below to resolve a product quality issue or request a spare part. This will lodge a case with our Claims department for priority follow up.

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Ask a Question

Our products are designed to bring you joy. Please reach out to us with any questions or comments that we can help with.

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Contact Us

We’d love to help you! Visit us or contact your local GlobeWest team if you have any enquiries. We also welcome your feedback to assist with our continued improvement. 

Talk to us on Live Chat

We are available via Live Chat to help with your query from Monday - Friday, 9am-5pm AEST.