Delivery

Can I collect from your Melbourne warehouse?

• Trade Customer & General Public 

  Yes, you can request to collect from our Springvale warehouse. We do require 24 hours’ notification prior to collection to allow the warehouse time to pick the order. It is important that payment has been made and confirmation thereof forwarded to the Finance Team and your Sales Administration Team as they need to instruct warehouse to pick the order and have it ready for your collection.

  Our warehouse is open between 7.30am & 4.30pm Monday – Friday

  Proof of payment is required prior to collection, please present your Order Confirmation(s) at the warehouse office: Unit 2, 20-22 Parsons Avenue, Springvale as this reference will assist them in identifying which order(s) are to be collected.

Can I collect from your showrooms or a warehouse outside Melbourne?

• Trade Customer & General Public 

  GlobeWest distributes all stock from its central Melbourne warehouse. Freight is payable ex Melbourne for all local and interstate Customers. As a general rule, stock cannot be collected from our interstate showrooms and are to be delivered direct to Client’s.

What is the normal delivery time to Sydney and Brisbane metro if the item is in stock in the warehouse?

• Trade Customer & General Public 

  Allow 3-10 business days for delivery to Brisbane from the time we receive confirmation of payment. 

What does 'Delivery Only' include?

• Trade Customer & General Public 

  Our drivers will endeavour to place cartons in the location requested so long as the area is clear and safe to access. This is a basic drop off service only to the Ground Floor unless alternative instructions have been communicated to GlobeWest in writing and agreed to by GlobeWest. Please note items that require assembly will be flagged as K/D (Knock Down) on the product pages eg. attach legs, base, etc.

What does 'Delivery and Assembly' include?

• Trade Customer & General Public 

  The delivery, installation and assembly option includes the placement of items in the location requested so long as the area is clear and safe to access. This service is only to the Ground Floor unless GlobeWest have been advised and confirmed its ability in writing to deliver items upstairs or to a non-Ground Floor location. This service excludes the moving of existing furniture as well as the permanent fixing to walls. Items that require assembly will be flagged as K/D (Knock Down) on the product pages eg. attach legs, base, etc.

Do you deliver internationally?

• Trade Customer & General Public 

  We do not ship individual items internationally but have distributors in the USA or New Zealand. You are however welcome to arrange your own freight and shipment internationally if you want to. Please click here to view our international showroom information. If you are located outside NZ or the USA and have a volume / container based project opportunity please contact sales@globewest.com.au.

Warranties

Is there any way I can get a commercial warranty for a product?

• Trade Customer & General Public 

  GlobeWest can provide guidance on which of its products are more suited for Commercial use and it is thus important to disclose in writing the nature of the project and intended use and usage of the selected products where it is to be used for commercial purposes and/or in a commercial environment. Warranties for commercial installations can be obtained on a case by case basis based on GlobeWest’s ability to determine the suitability of the selected products for the intended use. Please email sales@globewest.com.au the list of product being specified, along with detail on the project & the areas of use for the items. Commercial warranties are at GlobeWest's discretion.

What is the warranty period on GlobeWest products?

• Trade Customer & General Public 

  All items carry a 12 month manufacturers domestic warranty (excluding fair wear & tear).  If you are specifying any of our items for use in a non-residential environment or where products are to be used within a commercial application (e.g. Rental accommodation or reception area) , please contact our Melbourne head office to discuss the suitability of a product for use in a commercial installation and/or for commercial purposes.