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Help Centre

Our products are designed to bring you joy. Please reach out to us with any questions or comments that we can help with.Test QA block id = help-center-article-header

My furniture is missing a piece; can I get a spare part?

Yes. To request a spare part please login and complete our online spare parts request here. You will be asked for the invoice or sales order number that relates to this item, the product code and a photo if available. If you need support to complete the form, we are here to help! Please contact claims@globewest.com.au or 03 9518 1600, #5 for assistance.

Related Damages & Returns questions

I’ve received an order but there’s an issue and I need to make a claim. What do I do? I received an order and it’s not what I envisaged it to be, what can I do? How do you decide between repair and replacement?

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We’d love to help you! Visit us or contact your local GlobeWest team if you have any enquiries. We also welcome your feedback to assist with our continued improvement. 

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We are available via Live Chat to help with your query from Monday - Friday, 9am-5pm AEST.