Help Centre

Our products are designed to bring you joy. Please reach out to us with any questions or comments that we can help with.Test QA block id = help-center-article-header

I’ve received an order but there’s an issue and I need to make a claim. What do I do?

Trade Customers

Our online form allows web registered customers to lodge a claim or request a spare part quickly and easily at any time of the day or night. It also provides you with a trackable case number. To lodge a case with our Claims department for priority follow-up, please locate the relevant invoice, have at least 1 photograph ready, and login here to complete the form. If you need support to complete the form, we are here to help! Please contact or 03 9518 1656 for assistance. Please note that GlobeWest reviews each claim individually. In the case where there is no structural damage, the item(s) will be repaired. If another form of action is to be taken, GlobeWest will advise ASAP.

General Public

We want you to love your products as much as we do. If you have any concerns, please reach out to us and let us know what is happening, along with any product imagery and details of when you purchased it. 

Contact Us

We’d love to help you! Visit us or contact your local GlobeWest team if you have any enquiries. We also welcome your feedback to assist with our continued improvement. 

Talk to us on Live Chat

We are available via Live Chat to help with your query from Monday - Friday, 9am-5pm AEST.