Ordering 

Do you loan/ hire products?

• Trade Customer 

  We do not hire product or provide loans unless there is a demonstrable marketing benefit for the GlobeWest brand. These will be considered by our Marketing team.  Please complete the request form on our website press page 

Can you put products on hold?

• Trade Customer 

  Trade customers are able to put in stock product on hold for up to 2 business days. We do this to assist Trade Customers working through a project. At the end of the 2 business day cycle those items are automatically released back into available stock.

How do I receive a quote?  

• Trade Customer & General Public 

  A quote can be created within the website. If you are logged in as a trade customer, you can build the quote, and share it with end user client, and/ or anyone else you select. This quote will also stay in your account until you delete it, or it reverts to an order. General Public customers can also create an account so they can go back and review their quote. Freight and Installation is calculated at the checkout. If you have a Trade Account, that calculation can also be done on a quote.

I am ready to make a purchase; how can I place my order?

• Trade Customer & General Public 

  If you are an approved customer of GlobeWest, you can log in and seamlessly create orders via our websites' quoting and ordering system. This is the most efficient process as stock, to the extent available, is automatically and immediately allocated against your order. You can order directly via globewest.com.au. If you have a trade account with us, simply log-in so you can see your customised information, and place the order. If you don't have a trade account, create an account and checkout in the same order. Easy as that!.Please provide as much delivery information as possible (ideal dates you are wanting it, inline with product availability). Please note that although we do accept orders placed over the phone, we will request a written copy of the order to ensure the correct items are noted to eliminate any error in the finish/size etc. of product required. If you are having difficulty doing this, please feel free to contact the Melbourne head office for assistance at enquries@globewest.com.au or phone 03 9518 1600. 

I’ve placed an order online, what happens now?

• Trade Customer & General Public 

  Once the order has been paid for, an email will come through with confirmation. Back in our office, the team will be selecting the product for you, booking the delivery with our freight and installation partners and ensuring the products arrive to you beautifully. We will email you delivery estimated times, and communicate if anything changes. 

How can I tell if assembly is required/ do you offer install and assembly on orders?

• Trade Customer & General Public 

  It will state on the website under the product page whether the product is knock-down or requires assembly. Installation - including unpack, assembly & rubbish removal - is a service we offer in most locations to help you sit back and simply enjoy the products! The cost varies depending on number of people required, access to the delivery space, complexity of installation etc. But this will be quoted as part of the order. Please note -  some carriers do not offer this service 

What if I need to cancel my order?

• Trade Customer & General Public 

  Please contact the GlobeWest sales administrator at head office that processed your order via email – order cancellations must be advised in writing and will be at GlobeWest’s discretion. 

I have not received an invoice yet for my order. What should I do?

• Trade Customer & General Public 

  Please allow 48 hours to get your Order Confirmation back. If it’s been longer than 48 hours, please contact our Melbourne head office at sales@globewest.com.au or 03 9518 1600. Tax Invoices are only generated AFTER goods have been shipped and will be emailed to you at that stage. Only packing slips are provided with delivery/ collection. 

I’ve paid for an invoice, when will I receive my order?

• Trade Customer & General Public 

  This will depend on (i) when we received electronic proof or confirmation of payment as some areas are only serviced once or twice weekly, (ii) whether the goods are in stock now and (iii)where you are located. We have interstate trucks collecting from our Melbourne warehouse each week. The lead times quoted below depends upon when payment confirmation is received and the timing of the next truck to the Capital Cities. A guide for deliveries is outlined below:
  

  * Allow up to 1-2 weeks for SA metro freight

  * Allow approximately 1-2 weeks for metro QLD (excludes far north QLD)

  * Allow approximately 1-2 weeks for metro NSW deliveries

  * Local Melbourne deliveries can vary depending on demand and the delivery location.  Our local Melbourne contractors deliver regularly during the week based on delivery routes devised to fulfill Client despatches in the most timely and efficient manner. Whilst we endeavour to do our best, we cannot guarantee that orders will be delivered locally within 5 business days of full payment of the order being received. For WA deliveries, WA based Clients should contact our WA distributor Roxby Lane as they hold stock of some items in their warehouse.

  * For eastern sea board clients requiring delivery to WA – please contact the Melbourne head office for lead times and to arrange despatch.

  * NZ enquiries should be directed to Soren Liv

  If you have a short lead time, please specify this at the time of placing your order and ensure prompt payment can be made to facilitate despatch. We will endeavour to manage despatch accordingly.