Help Centre

Our products are designed to bring you joy. Please reach out to us with any questions or comments that we can help with.Test QA block id = help-center-article-header

I received an order and it’s not what I envisaged it to be, what can I do?

We do not accept returns for “change of mind” or “incorrect items purchased”. Please ensure you review the item’s details online and if you require a swatch/sample, please contact us. Please note that colours shown in the catalogue & on the website are indicative only. Timber is a natural product with variations from product to product. If unsure, please arrange to visit one of our showrooms to view the product.

Contact Us

We’d love to help you! Visit us or contact your local GlobeWest team if you have any enquiries. We also welcome your feedback to assist with our continued improvement. 

Talk to us on Live Chat

We are available via Live Chat to help with your query from Monday - Friday, 9am-5pm AEST.