I received an order and it’s not what I envisaged it to be, what can I do?

We do not accept returns for “change of mind” or “incorrect items purchased”. Please ensure you review the item’s details online and if you require a swatch/sample, please contact us. Please note that colours shown in the catalogue & on the website are indicative only. Timber is a natural product with variations from product to product. If unsure, please arrange to visit one of our showrooms to view the product.