Do you have a showroom?

• Trade Customer & General Public 

  Yes. We have showrooms in all major cities in Australia and one in Auckland, New Zealand. To view locations and book an appointment, click here. All welcome to view and experience the largest selection of our products. Purchases via trade account holders only. Refer to How to Buy as General Public here.

What are your showroom locations & opening hours?

• Trade Customer & General Public 

  Head to our Contact Us page and select your desired location for opening hours and more information about our showrooms.

Are you open on Saturdays?

• Trade Customer & General Public 

  The Melbourne, Sydney & Brisbane Showrooms are open Monday - Saturday. All other Australian showrooms are open Monday - Friday. Opening hours are listed on each of the showroom's profile pages - click here to book a showroom appointment.

Are all the items listed online, displayed in your showrooms? 

• Trade Customer & General Public 

  Due to the huge volume of items we have in each collection, we do not have everything on show in each of our showrooms at all times. We have over 600 pieces in each showroom - which includes some of our favourites, some of our best sellers, and a lot of new season items. If you want to see something specific, call your preferred showroom to see if it is on display, our Showroom Consultants can also show a like product to give an indication of size, comfort and/ or colour. All products within the range are sitting together on our website. Alternatively, you can visit each product detail page, which will indicate if the product is on a showroom floor.  

Can anyone walk into a showroom or do you need to make an appointment?

• Trade Customer & General Public 

  So we can offer you the best customer service, we encourage you to make an appointment by contacting your nearest showroom or book online here. Please note we are a wholesaler so whilst general public are always welcome to view products, you will then be referred to a stockist or interior designer to order/ purchase.

Can customers/clients come to a GlobeWest showroom without the accompaniment of their design consultant?

• Trade Customer & General Public 

  Yes. We encourage you to book them in by contacting your nearest showroom or book online here, to prepare them for their visit so we can be of best assistance. 

How do I check stock availability or receive a stock list?

• Trade Customer & General Public 

  Stock Status is now visible online on each product page. You can search by in-stock product by filtering by “in stock”. Please note this is the next shipment if you are to place a new order, if you have already placed an order the ETA may be different. If the stock status says Enquire for ETA please contact our Sales Admin Team at sales@globewest.com.au or (03) 9518 1600.

If an item I require is out of stock, what can I do to secure the item?

• Trade Customer 

  If you are interested in securing items which are not currently in stock and on backorder, place a firm order to secure the item. We will request a 30% deposit to allocate the item from the coming container(s) to yourself. Please note that if no payment has been applied within 3 days, the goods may be re-allocated to another client.

• General Public

  You can purchase items out of stock via our website and our team will work with you on a future delivery date when the item comes back into stock.

How do I care for my pieces/ do you have care instructions?

• Trade Customer & General Public 

  We do. Please refer to the product care instructions page on our website here. We always recommend that you speak with your Designer or Retailer when specifying to ensure the products selected are suitable for your specific environment, as well as discussing the level of maintenance that will be needed to keep your products looking their best. Please note that the product filter on the website in relation to seating capacity is there as a guide. Please reach out to our team when matching dining table chairs with dining tables.