Help Centre

Our products are designed to bring you joy. Please reach out to us with any questions or comments that we can help with.Test QA block id = help-center-article-header

How do you decide between repair and replacement?

You are entitled to a replacement or refund for a major failure. GlobeWest reserves the right to decide whether a component or item should be repaired or replaced. GlobeWest’s Claims department must be notified of any defect within 7 days of the defect occurring. Submit your claim via our online portal here. You will be prompted to provide your invoice number, photographs and a brief descriptions of the issue.

Contact Us

We’d love to help you! Visit us or contact your local GlobeWest team if you have any enquiries. We also welcome your feedback to assist with our continued improvement. 

Talk to us on Live Chat

We are available via Live Chat to help with your query from Monday - Friday, 9am-5pm AEST.