Help Centre
Our products are designed to bring you joy. Please reach out to us with any questions or comments that we can help with.Test QA block id = help-center-article-header
How do you decide between repair and replacement?
You are entitled to a replacement or refund for a major failure. GlobeWest reserves the right to decide whether a component or item should be repaired or replaced. GlobeWest’s Claims department must be notified of any defect within 7 days of the defect occurring. Submit your claim via our online portal here. You will be prompted to provide your invoice number, photographs and a brief descriptions of the issue.