COVID-19 BUSINESS UPDATE

This page will be regularly updated if our service changes - please return here for the most up-to-date information.

Last updated Monday, Nov 23, 2020 at 9:00am

  

South Australia Back 

The South Australian lockdown announced last week has been reversed.

 Our South Australian Sale Agent’s showroom is open effective Monday 23 November and orders welcome through usual means.

Deliveries to the State have returned to the usual schedule.

For more information contact Seven 18 Trading.

Adelaide Lockdown 

South Australia has announced a hard lockdown starting midnight Wednesday 18th November 2020 for at least the next 6 days as they endeavour to contain a cluster Covid19

        A. Seven 18 Showroom 

Our South Australian Sale Agent’s showroom is closed whilst restrictions remain in place.  

        B. Order Enquiries  

Trade customers can continue to order online via our Trade portal or contact Mel Morrison via email.

        C. Delivery Service 

Deliveries services to South Australia are suspended whilst restrictions remain in place.

 

 

Victorian Restrictions Lifted

Following the Victorian Premier’s press conferences on Monday, October 26th 2020 and Tuesday October 27th

        A. Retail to Re-open 

Our Springvale, Victorian Clearance Outlet store will re-open from Wednesday 28th October 2020. 

Facetime appointments are also available for your comfort. Contact outlet@globewest.com.au with your preferred date and time and a member of our team will contact you to confirm. Please note, as we envisage an increase in demand after prolonged closure, we thank you in advance for your patience. Please reference store visitor health measures here.

Online Outlet remains open at www.globewestoutlet.com.au 

        B. Melbourne Showroom Open to General Public 

In addition to our trade customers, the General Public and clients of our trade customers are now welcome by appointment at our Melbourne showroom. 

  • Book a Showroom Appointment here
  • Virtual (online) showroom tour available here.
  • Contact the Melbourne team here

Interstate showrooms in Sydney, Brisbane, Adelaide and Perth remain open by appointment. 

        C. Delivery Service 

Deliveries continue nationally. Installation and rubbish removal services resume effective 28thOctober 2020.  

        D. Furniture Collection

If we have been holding stock for you or your clients during lock down, please contact our Sales Administration Team on 03 9518 1600 Option #3 to arrange preparation of the goods for collection.

  • Please use an authorised collection service with permit exemption or
  • If collecting personally, do not travel more than 25km from your home provided you are permitted to do so. 

  

 

Tuesday, Sept 29, 2020 at 9:00am

Victorian Staged Return

Following the Victorian Premier’s press conference on Sunday, September 27th 2020

A. Melbourne Showroom Open to Trade

Melbourne showroom re-opened to trade only under strict hygiene protocols from Tuesday 29th September. 

Strictly by appointment only. 

  • Book a Showroom Appointment here
  • Virtual (online) showroom tour available here.
  • Contact the Melbourne team here

Interstate showrooms in Sydney, Brisbane, Adelaide and Perth remain open by appointment. 

B. Delivery Service - Victoria

Deliveries continue. 

Contactless collection from our Melbourne warehouse can be pre-arranged:

  • Please use an authorised collection service with permit exemption or
  • If collecting personally, do not travel more than 5km from your home provided you are permitted to do so. 

GlobeWest are able to hold stock to facilitate safe collection following the lockdown. We encourage Victorian customers collecting goods to speak with our Sales Administration team to arrange.

C. Clearance Outlet

 

Showroom Health Measures:

To protect the health and well-being of our team, customers and wider community during the current health crisis we have implemented a range of measures.

Whilst all showrooms remain open by appointment, we ask that all visitors strictly follow the Government’s COVID19 Health & Safety Guidelines.

Please do not enter our showrooms if unwell. 

The following measures are in place: 

  • Masks recommended to be worn by staff and visitors 
  • Temperature checks upon arrival 
  • Hygiene stations are provided at entry, please utilise on arrival and departure
  • Visitor arrival log at entry – please complete 
  • Social distancing signage

Facts and up to date advice is available at www.health.gov.au

Virtual Services 

We’re here for you! Our staff continue to work remotely and are available to assist you. Phone lines have been diverted for your convenience.  

Contact us here

For your comfort, we currently offer a range of virtual services

  • Virtual Showroom Tours – explore here
  • Online quoting and ordering (trade only). Login | Forgot password
  • Live Chat via our website 
  • Facetime showroom tours upon request (excluding Melbourne)

Any further questions?

Please don't hesitate to contact us with any questions at enquiries@globewest.com.au

 

 .

Tuesday, Aug 4, 2020 at 9:00am

 

Victorian Stage 4 Restrictions

Following the Victorian Premier’s press conference on Monday, August 3rd 2020

A. Delivery Service - Victoria

  • Victorian deliveries will be contactless, with drop off service to front door or garage only for 6 weeks from 5th August or while Stage 4 restrictions remain in place
  • Melbourne / Victorian installation services are suspended during restrictions as workers cannot enter any residences/buildings 

Contactless collection from our Melbourne warehouse can be pre-arranged:

  • Please use an authorised collection service with permit exemption or
  • If collecting personally, do not travel more than 5km from your home provided you are permitted to do so. 
  • GlobeWest are able to hold stock to facilitate safe collection following the lockdown. We encourage Victorian customers collecting goods to speak with our Sales Administration team to arrange.

 B. Delivery Service - Other States (Excluding VIC)

  • Delivery continues to all other states and territories via premium 3rd party delivery services with covid-19 health measures in place.  

C. Showrooms 

  • Melbourne showroom closes on Wednesday 5th August at 5pm for 6 weeks or while Stage4 restrictions remain in place
  • Melbourne staff continue to work remotely and are available to assist you. Phone lines have been diverted for your convenience. Contact them here
  • Interstate showrooms in Sydney, Brisbane, Adelaide, and Perth remain open by appointment under strict hygiene protocols. Book here

D. Clearance Outlet

  • Springvale, Melbourne Clearance Outlet closes on Wednesday 5th August at 4:30pm for 6 weeks 

 

Showroom Health Measures:

To protect the health and well-being of our team, customers and wider community during the current health crisis we have implemented a range of measures.

Whilst Sydney, Brisbane, Adelaide & Perth showrooms remain open by appointment, we ask that all visitors strictly follow the Government’s COVID19 Health & Safety Guidelines.

Please do not enter our showrooms if unwell. 

The following measures are in place: 

  • Masks recommended to be worn by staff and visitors 
  • Temperature checks upon arrival 
  • Hygiene stations are provided at entry, please utilise on arrival and departure
  • Visitor arrival log at entry – please complete 
  • Social distancing signage

Facts and up to date advice is available at www.health.gov.au

Virtual Services 

We’re here for you! Our staff continue to work remotely and are available to assist you. Phone lines have been diverted for your convenience.  

Contact us here

For your comfort, we currently offer a range of virtual services

  • Virtual Showroom Tours – explore here
  • Online quoting and ordering (trade only). Login | Forgot password
  • Live Chat via our website 
  • Facetime showroom tours upon request (excluding Melbourne)

Any further questions?

Please don't hesitate to contact us with any questions at enquiries@globewest.com.au