COVID-19 BUSINESS UPDATE

This page will be regularly updated if our service changes - please return here for the most up-to-date information.

Last updated Monday, 25th October, 2021 at 5:00pm

Victoria Update

Monday 25th October 2021

Following the recent Victorian Government announcement, our Melbourne showroom will be reopening to Trade Customers only on Tuesday 26th October.

Our Melbourne Showroom and Melbourne Outlet will re-open to the General Public as of Saturday 30th October. (link to store hours) 

Important Notice:

  • All visitors to our Melbourne Showroom and Melbourne Outlet are required to wear a mask indoors for the safety of our staff and community. 
  • Showroom visits are by appointment only
  • Mandatory COVID Safe check-ins and proof of full vaccination are required for staff and customers prior to entering the Melbourne Showroom & Melbourne Outlet.
  • Upon entering, please utilise the Hand Sanitiser provided and thoroughly wash your hands in the bathrooms

We also ask that showroom and Outlet visitors strictly follow the Government’s COVID19 Health & Safety Guidelines. Facts and up to date advice is available at www.health.gov.au 

Please do not enter our showroom if you:

  • Have not been fully vaccinated.
  • Have been confirmed to have, are suspected to have, the novel coronavirus.
  • Have been in close contact with anyone who’s been confirmed, or is suspected to have the novel coronavirus
  • Have travelled overseas and are within the required 14-day isolation period
  • Are experiencing symptoms consistent with the novel coronavirus.

For any further enquiries please contact our Melbourne Showroom here.

Thank you for your co-operation.

 

Sydney Update

Thursday 7th October 2021

Following the recent NSW Government announcement, our Sydney showroom will be reopening on Monday 11th October.

Important Notice:

  • For the health and safety of all and in the interests of social distancing, Showroom visits by appointment only
  • Mandatory COVID Safe check-ins and proof of vaccination are required for staff and customers prior to entering the showroom.
  • Upon entering, please utilise the Hand Sanitiser provided and thoroughly wash your hands in the bathrooms
  • Masks are essential to be worn while visiting our showroom

We also ask that showroom visitors strictly follow the Government’s COVID19 Health & Safety Guidelines. Facts and up to date advice is available at www.health.gov.au 

Please do not enter our showroom if you:

  • Have been confirmed to have, are suspected to have, the novel coronavirus.
  • Have been in close contact with anyone who’s been confirmed, or is suspected to have the novel coronavirus
  • Have travelled overseas and are within the required 14-day isolation period
  • Are experiencing symptoms consistent with the novel coronavirus.

For any further enquiries please contact our Sydney Showroom here.

Thank you for your co-operation.

 

Queensland Update

Following the Queensland Government announcement Sunday 8th August 2021, our Brisbane Showroom will re-open as of Monday 9th August. 

All visitors to our Brisbane Showroom are required to wear a mask indoors for the safety of our staff and community. 

Hygiene stations, social distancing and contact tracing requirements remain in place.

Thank you for your co-operation. 

 

Victorian Lockdown 

A lockdown has been announced from 8pm Thursday 5th August 2021 until Midnight Thursday 2nd September or while stage four restrictions remain in place. 

This impacts our Melbourne Showroom, Melbourne Outlet and Victorian installation services.

A. Melbourne Showroom 

Our Melbourne showroom will be closed for the lockdown period or as long as the stage 4 restrictions remain in place.  

B. Order Enquiries  

Victorian Trade customers can continue to order online via our Trade portal or contact Melbourne Showroom here.

C. Delivery Service 

Delivery continues to all states and territories via 3rd party delivery services with covid-19 health measures in place.

D. Collection

Collection is available from our Melbourne distribution centre for professional transport service pick-ups.

Customers are advised not to travel further than 5kms from your home in accordance with Government guidelines.

We are happy to hold orders until after the lockdown period for your convenience.

E. Melbourne Clearance Outlet

Our Springvale clearance outlet will be closed for the lockdown period or as long as the stage 4 restrictions remain in place.  

Orders can be placed online at https://globewestoutlet.com.au/

 

 

Queensland Lockdown 

Monday 2nd August, 2021

A lockdown for South East Queensland has been announced, effective from 4pm AEST Saturday 31st July. 

This impacts our Brisbane Showroom.

A. Brisbane Showroom 
Our Brisbane showroom will be closed for the lockdown period, reopening on Monday 9th August unless restrictions are extended.

B. Order Enquiries  
Queensland Trade customers can continue to order online via our Trade portal or contact Brisbane Showroom here.

C. Delivery Service 
Delivery continues to all locations via 3rd party delivery services with covid-19 health measures in place. Installation and rubbish removal arrangements will be made in advance to ensure the health & safety of all.

 

Victoria Update 

Following the Premier's press conference, Tuesday 27th July 2021, Our Melbourne Showroom and Melbourne Outlet will re-open as of Wednesday 28th July. 

All visitors to our Melbourne Showroom and Clearance Outlet are required to wear a mask indoors for the safety of our staff and community. 

Hygiene stations, social distancing and contact tracing requirements remain in place.

Note: If you do not have mask, please contact our reception as we have limited masks available and can provide one at the door before you enter. 

Thank you for your co-operation. 

 

South Australia Update 

Following the South Australian Government announcement today, Tuesday 27th July 2021, our Adelaide Showroom will re-open as of Wednesday 28th July. 

All visitors to Seven 18 Trading Co. are required to wear a mask indoors for the safety of our staff and community. 

Hygiene stations, social distancing and contact tracing requirements remain in place.

Thank you for your co-operation. 

 

Victorian Lockdown 

A lockdown has been announced from midnight Thursday 15th July 2021 until Midnight Tuesday 27th July or while stage four restrictions remain in place. 

This impacts our Melbourne Showroom, Melbourne Outlet and Victorian installation services.

A. Melbourne Showroom 

Our Melbourne showroom will be closed for the lockdown period or as long as the stage 4 restrictions remain in place.  

B. Order Enquiries  

Victorian Trade customers can continue to order online via our Trade portal or contact Melbourne Showroom here.

C. Delivery Service 

Delivery continues to all states and territories via 3rd party delivery services with covid-19 health measures in place.

D. Collection

Collection is available from our Melbourne distribution centre for professional transport service pick-ups.

Customers are advised not to travel further than 5kms from your home in accordance with Government guidelines.

We are happy to hold orders until after the lockdown period for your convenience.

E. Melbourne Clearance Outlet

Our Springvale clearance outlet will be closed for the lockdown period or as long as the stage 4 restrictions remain in place.  

Orders can be placed online at https://globewestoutlet.com.au/

 

Sydney Lockdown 

Wednesday, 14th July, 2021

A lockdown from 11.59pm Friday 25th June 2021 until Thursday 30th September 2021 (unless restrictions are extended) has been announced by the NSW Premier. 

The lockdown includes the local Government areas of Waverly, Woollahra, Randwick & City of Sydney. 

This impacts our Sydney Showroom:

A. Sydney Showroom 

Our Sydney showroom will be closed for the lockdown period, reopening on Monday 2nd August unless restrictions are extended. 

B. Order Enquiries  

NSW Trade customers can continue to order online via our Trade portal or contact Sydney Showroom here.

C. Delivery Service 

Delivery continues to all locations via 3rd party delivery services with covid-19 health measures in place. Installation and rubbish removal arrangements will be made in advance by our 3rd party carriers to ensure the health & safety of all.

 

Queensland Lockdown 

Tuesday 29th June, 2021

A 3 day lockdown for South East Queensland, Townsville (including Magnetic Island) and Palm Island has been announced, effective 6pm AEST Tuesday 29 June.

This impacts our Brisbane Showroom.

A. Brisbane Showroom 
Our Brisbane showroom will be closed for the lockdown period, reopening on Monday 5th July unless restrictions are extended.

B. Order Enquiries  
Queensland Trade customers can continue to order online via our Trade portal or contact Brisbane Showroom here.

C. Delivery Service 
Delivery continues to all locations via 3rd party delivery services with covid-19 health measures in place. Installation and rubbish removal arrangements will be made in advance to ensure the health & safety of all.

 

Victoria Update 

Following the Acting Premier's press conference, Wednesday 9th June 2021, Our Melbourne Showroom and Melbourne Outlet will re-open and installation services will re-commence as of Friday 11th June 2021. 

All visitors to our Melbourne Showroom and Clearance Outlet are required to wear a mask indoors for the safety of our staff and community. 

Hygiene stations, social distancing and contact tracing requirements remain in place.

Note: If you do not have mask, please contact our reception as we have limited masks available and can provide one at the door before you enter. 

Thank you for your co-operation. 

 

Victorian Stage 4 Restrictions 

A hard lockdown has been announced from midnight Thursday 27th May 2021 for two weeks or while stage four restrictions remain in place. 

This impacts our Melbourne Showroom, Melbourne Outlet and Victorian installation services.

A. Melbourne Showroom 

Our Melbourne showroom will be closed for the lockdown period or as long as the stage 4 restrictions remain in place.  

B. Order Enquiries  

Victorian Trade customers can continue to order online via our Trade portal or contact Melbourne Showroom here.

C. Delivery Service 

Delivery continues to all states and territories via 3rd party delivery services with covid-19 health measures in place.

D. Collection

Collection is available from our Melbourne distribution centre for professional transport service pick-ups.

Customers are advised not to travel further than 5kms from your home in accordance with Government guidelines.

We are happy to hold orders until after the lockdown period for your convenience.

E. Melbourne Clearance Outlet

Our Springvale clearance outlet will be closed for the lockdown period or as long as the stage 4 restrictions remain in place.  

Orders can be placed online at https://globewestoutlet.com.au/

 

Victoria Update 

Following the Victorian Government announcement today, Tuesday 25th May 2021, all visitors to our Melbourne Showroom and Melbourne Outlet are required to wear a mask indoors from Wednesday 26th May 2021 for the safety of our staff and the community. 

Hygiene stations, social distancing and contact tracing requirements remain in place.

Note: If you do not have mask, please contact our reception or Outlet staff as we have limited masks available and can provide one at the door before you enter. 

Thank you for your co-operation. 

 

Queensland Lockdown 

Monday, 29th March, 2021

A lockdown from 5pm Monday 29th March 2021 until midnight Thursday 1st April 2021 has been announced by the Queensland Premier. 
The lockdown of Greater Brisbane includes the areas of Brisbane, Logan, Moreton Bay, Ipswich and Redlands.

This impacts our Brisbane Showroom, and Brisbane installation services slightly.

A. Brisbane Showroom 
Our Brisbane showroom will be closed for the lockdown period, reopening after Easter on Tuesday 6th April unless restrictions are extended.

B. Order Enquiries  
Queensland Trade customers can continue to order online via our Trade portal or contact Brisbane Showroom here.

C. Delivery Service 
Delivery continues to all locations via 3rd party delivery services with covid-19 health measures in place. Installation and rubbish removal arrangements will be made in advance to ensure the health & safety of all.

 

Victoria Update 

Following the Premier's press conference, Wednesday 17th February 2021, Our Melbourne Showroom and Melbourne Outlet will re-open and installation services will re-commence as of Thursday 18th February 2021. 

All visitors to our Melbourne Showroom and Clearance Outlet are required to wear a mask indoors for the safety of our staff and community. 

Hygiene stations, social distancing and contact tracing requirements remain in place.

Note: If you do not have mask, please contact our reception as we have limited masks available and can provide one at the door before you enter. 

Thank you for your co-operation. 

 

Victoria Lockdown

Friday, February 12th 2021

A hard lockdown from midnight Friday 12th February 2021 until midnight Wednesday 17th February 2021 has been announced by the Victorian Premier.

This impacts our Melbourne Showroom, Melbourne Outlet and Victorian installation services.

A. Melbourne Showroom 

Our Melbourne showroom will be closed for the lockdown period or as long as the stage 4 restrictions remain in place.  

B. Order Enquiries  

Victorian Trade customers can continue to order online via our Trade portal or contact Melbourne Showroom here.

C. Delivery Service 

Delivery continues to all states and territories via 3rd party delivery services with covid-19 health measures in place. Installation and rubbish removal temporarily suspended in Victoria.

D. Collection

Collection is available from our Melbourne distribution centre for professional transport service pick-ups.

Customers are advised not to travel further than 5kms from your home in accordance with Government guidelines.

We are happy to hold orders until after the lockdown period for your convenience.

E. Melbourne Clearance Outlet

Our Springvale clearance outlet will be closed for the lockdown period or as long as the stage 4 restrictions remain in place.  

Orders can be placed online at https://globewestoutlet.com.au/

 

Victoria Restriction Changes

Following the Premier's press conference, evening of 3rd February 2021, face masks are now compulsory in indoor spaces. 

All visitors to our Melbourne Showroom and Clearance Outlet are required to wear a mask indoors for the safety of our staff and community. 

Thank you for your cooperation.

Hygiene stations, social distancing and contact tracing requirements remain in place.

 

Victoria Update

Whilst some mask rules have been relaxed, Government requirements for compulsory face coverings remain in place for Victorian furniture stores.

Please wear a mask at all times when visiting our Melbourne Showroom or Melbourne Outlet store. 

Note: If you do not have mask, please contact our reception as we have limited masks available and can provide one at the door before you enter. 

Thank you for your co-operation. 

 

South Australia Back 

The South Australian lockdown announced last week has been reversed.

 Our South Australian Sale Agent’s showroom is open effective Monday 23 November and orders welcome through usual means.

Deliveries to the State have returned to the usual schedule.

For more information contact Seven 18 Trading.

Adelaide Lockdown 

South Australia has announced a hard lockdown starting midnight Wednesday 18th November 2020 for at least the next 6 days as they endeavour to contain a cluster Covid19

        A. Seven 18 Showroom 

Our South Australian Sale Agent’s showroom is closed whilst restrictions remain in place.  

        B. Order Enquiries  

Trade customers can continue to order online via our Trade portal or contact Mel Morrison via email.

        C. Delivery Service 

Deliveries services to South Australia are suspended whilst restrictions remain in place.

 

 

Victorian Restrictions Lifted

Following the Victorian Premier’s press conferences on Monday, October 26th 2020 and Tuesday October 27th

        A. Retail to Re-open 

Our Springvale, Victorian Clearance Outlet store will re-open from Wednesday 28th October 2020. 

Facetime appointments are also available for your comfort. Contact outlet@globewest.com.au with your preferred date and time and a member of our team will contact you to confirm. Please note, as we envisage an increase in demand after prolonged closure, we thank you in advance for your patience. Please reference store visitor health measures here.

Online Outlet remains open at www.globewestoutlet.com.au 

        B. Melbourne Showroom Open to General Public 

In addition to our trade customers, the General Public and clients of our trade customers are now welcome by appointment at our Melbourne showroom. 

  • Book a Showroom Appointment here
  • Virtual (online) showroom tour available here.
  • Contact the Melbourne team here

Interstate showrooms in Sydney, Brisbane, Adelaide and Perth remain open by appointment. 

        C. Delivery Service 

Deliveries continue nationally. Installation and rubbish removal services resume effective 28thOctober 2020.  

        D. Furniture Collection

If we have been holding stock for you or your clients during lock down, please contact our Sales Administration Team on 03 9518 1600 Option #3 to arrange preparation of the goods for collection.

  • Please use an authorised collection service with permit exemption or
  • If collecting personally, do not travel more than 25km from your home provided you are permitted to do so. 

  

 

Tuesday, Sept 29, 2020 at 9:00am

Victorian Staged Return

Following the Victorian Premier’s press conference on Sunday, September 27th 2020

A. Melbourne Showroom Open to Trade

Melbourne showroom re-opened to trade only under strict hygiene protocols from Tuesday 29th September. 

Strictly by appointment only. 

  • Book a Showroom Appointment here
  • Virtual (online) showroom tour available here.
  • Contact the Melbourne team here

Interstate showrooms in Sydney, Brisbane, Adelaide and Perth remain open by appointment. 

B. Delivery Service - Victoria

Deliveries continue. 

Contactless collection from our Melbourne warehouse can be pre-arranged:

  • Please use an authorised collection service with permit exemption or
  • If collecting personally, do not travel more than 5km from your home provided you are permitted to do so. 

GlobeWest are able to hold stock to facilitate safe collection following the lockdown. We encourage Victorian customers collecting goods to speak with our Sales Administration team to arrange.

C. Clearance Outlet

 

Showroom Health Measures:

To protect the health and well-being of our team, customers and wider community during the current health crisis we have implemented a range of measures.

Whilst all showrooms remain open by appointment, we ask that all visitors strictly follow the Government’s COVID19 Health & Safety Guidelines.

Please do not enter our showrooms if unwell. 

The following measures are in place: 

  • Masks recommended to be worn by staff and visitors 
  • Temperature checks upon arrival 
  • Hygiene stations are provided at entry, please utilise on arrival and departure
  • Visitor arrival log at entry – please complete 
  • Social distancing signage

Facts and up to date advice is available at www.health.gov.au

Virtual Services 

We’re here for you! Our staff continue to work remotely and are available to assist you. Phone lines have been diverted for your convenience.  

Contact us here

For your comfort, we currently offer a range of virtual services

  • Virtual Showroom Tours – explore here
  • Online quoting and ordering (trade only). Login | Forgot password
  • Live Chat via our website 
  • Facetime showroom tours upon request (excluding Melbourne)

Any further questions?

Please don't hesitate to contact us with any questions at enquiries@globewest.com.au

 

 .

Tuesday, Aug 4, 2020 at 9:00am

 

Victorian Stage 4 Restrictions

Following the Victorian Premier’s press conference on Monday, August 3rd 2020

A. Delivery Service - Victoria

  • Victorian deliveries will be contactless, with drop off service to front door or garage only for 6 weeks from 5th August or while Stage 4 restrictions remain in place
  • Melbourne / Victorian installation services are suspended during restrictions as workers cannot enter any residences/buildings 

Contactless collection from our Melbourne warehouse can be pre-arranged:

  • Please use an authorised collection service with permit exemption or
  • If collecting personally, do not travel more than 5km from your home provided you are permitted to do so. 
  • GlobeWest are able to hold stock to facilitate safe collection following the lockdown. We encourage Victorian customers collecting goods to speak with our Sales Administration team to arrange.

 B. Delivery Service - Other States (Excluding VIC)

  • Delivery continues to all other states and territories via premium 3rd party delivery services with covid-19 health measures in place.  

C. Showrooms 

  • Melbourne showroom closes on Wednesday 5th August at 5pm for 6 weeks or while Stage4 restrictions remain in place
  • Melbourne staff continue to work remotely and are available to assist you. Phone lines have been diverted for your convenience. Contact them here
  • Interstate showrooms in Sydney, Brisbane, Adelaide, and Perth remain open by appointment under strict hygiene protocols. Book here

D. Clearance Outlet

  • Springvale, Melbourne Clearance Outlet closes on Wednesday 5th August at 4:30pm for 6 weeks 

 

Showroom Health Measures:

To protect the health and well-being of our team, customers and wider community during the current health crisis we have implemented a range of measures.

Whilst Sydney, Brisbane, Adelaide & Perth showrooms remain open by appointment, we ask that all visitors strictly follow the Government’s COVID19 Health & Safety Guidelines.

Please do not enter our showrooms if unwell. 

The following measures are in place: 

  • Masks recommended to be worn by staff and visitors 
  • Temperature checks upon arrival 
  • Hygiene stations are provided at entry, please utilise on arrival and departure
  • Visitor arrival log at entry – please complete 
  • Social distancing signage

Facts and up to date advice is available at www.health.gov.au

Virtual Services 

We’re here for you! Our staff continue to work remotely and are available to assist you. Phone lines have been diverted for your convenience.  

Contact us here

For your comfort, we currently offer a range of virtual services

  • Virtual Showroom Tours – explore here
  • Online quoting and ordering (trade only). Login | Forgot password
  • Live Chat via our website 
  • Facetime showroom tours upon request (excluding Melbourne)

Any further questions?

Please don't hesitate to contact us with any questions at enquiries@globewest.com.au