Fabric

General Care

  • Keep fabric away from direct sunlight as this will prevent UV damage to your fabric. Use curtains or blinds to protect your furniture.
  • Vacuum all fabric surfaces and cushions regularly to remove dust and dirt by using an upholstery brush attachment.
  • Take special care when spraying household chemicals and products near upholstery. Applying non-commercial scented fabric fresheners, neutralisers and fabric protectors is never recommended.
  • Scotch guarding your upholstery will offer a higher level of protection, however please note that doing so may void any warranty. Ensure that the third party used for sealing offers their own warranty on their service.
  • Professional cleaning every 12 months is recommended. If your furniture is used every day, we recommend professional cleaning every 6 months.
  • Always carefully lift furniture with 2 people when moving items around the home – never drag
  • Rotate cushions often to minimise wear on frequently used seats and prevent concentrated fading. Cushioning and fillings will show signs of wear and tear with normal use. This is not covered by warranty. Cushions may crease, foam and fillings will soften and form to the shape of the user over time.
  • Pilling may occur, this is not a fault, but a natural characteristic of woven fabric. Pills from fibre can be removed by using a pilling machine.
  • The easiest method to maintain cushions is to regularly “fluff and puff” and if possible, flip them. This is particularly important for feather-filled cushions and if not carried out, can cause them to lose their appearance or comfort level temporarily or maybe even permanently.
  • Do not sit directly on scatter cushions or arms of your sofa. Sitting on the armrest of a sofa will deform the foam on the couches and by doing so will void the warranty.
  • Keep your sofa away from heat sources. Keep pets and sharp objects away from your fabric.
  • To prevent possible bleeding of ink onto fabric, do not leave newspapers or other printed material lying on the upholstery.
  • Use floor protectors on the bottom of furniture to minimise damage to floor coverings.

Cushions

  • Rotate cushions often to minimise wear on frequently used seats and prevent concentrated fading. Cushioning and fillings will show signs of wear and tear with normal use. This is not covered by warranty. Cushions may crease, foam and fillings will soften and form to the shape of the user over time.
  • Pilling may occur, this is not a fault, but a natural characteristic of woven fabric. Pills from fibre can be removed by using a pilling machine.
  • The easiest method to maintain cushions is to regularly “fluff and puff” and if possible, flip them. This is particularly important for feather-filled cushions and if not carried out, can cause them to lose their appearance or comfort level temporarily or maybe even permanently.

Sofas

  • Do not sit directly on scatter cushions or arms of your sofa. Sitting on the armrest of a sofa will deform the foam on the couches and by doing so will void the warranty.
  • Keep your sofa away from heat sources. Keep pets and sharp objects away from your fabric.
  • To prevent possible bleeding of ink onto fabric, do not leave newspapers or other printed material lying on the upholstery.
  • Use floor protectors on the bottom of furniture to minimise damage to floor coverings.

For Spots and Spills

  • Do not rub, rather, gently blot with a damp clean cloth at the time that the spill occurs.
  • Do not use abrasive detergents or chemicals.
  • In some cases, spot cleaning can cause a ring or fading. It is best to have a professional clean the entire piece or cushion casing to ensure uniform results.