About Us

A leading supplier to the Australian Interiors Industry since 2004, GlobeWest design, import, and wholesale stunning, on-trend contemporary furniture and homewares catering to residential and commercial spaces. With a commitment to building a sustainable, long-term business, we strive to achieve and maintain a leading position in the market.

The Opportunity: We are seeking a dynamic and experienced full-time Product Manager to join our team. This role offers the chance to take ownership of category management across indoor and outdoor furniture, homewares, or lighting, depending on your expertise.

Your key responsibilities will include sourcing, developing product briefs, pricing, sales analysis, margin management, forecasting, stock management, and driving product innovation. You will also play a vital role in managing key relationships with external partners to ensure stability and foster growth for our products in the market.

Key Responsibilities

• Collaborate with Design and Marketing teams to develop new product lines that drive growth through category management and range optimization
• Analyse data and trends to make informed decisions and recommendations for the collection's evolution, tailored to both residential and commercial projects
• Conduct category planning reviews of collections by category, product type, material, customer and supplier
• Manage supplier quotations, complete costings, and oversee re-costing of existing ranges to achieve profitability and stock turn KPIs
• Maintain visual range boards
• Prepare seasonal and monthly product forecasts in consultation with planning
• Participate in global and local sourcing trips and attend industry trade fairs.
• Maintain and update the website with new products, changes, and discontinued styles
• Manage the full product lifecycle with a focus on enhancing the customer experience

About you

You bring at least 5 years of product management experience, ideally from an organisation with a strong focus on category management. A tertiary qualification in Business, Marketing or a related field, combined with strong commercial acumen, equips you to analyse and interpret data effectively particularly in relation to sales, margins and market share.

Experience in furniture or homewares is a distinct advantage, and your customer-focused approach sets you apart. You're a collaborative team player with exceptional verbal and written communication skills, capable of building strong relationships with both internal and external stakeholders.

Proficiency in MS Word, Excel, PowerPoint, and Outlook is essential, as is your ability to develop and manage fiscal plans by category, leveraging your sharp numerical and analytical skills.

What can GlobeWest Offer you

• Work for an amazing business with inspiring cross-functional teams and stakeholders
• Flexible working arrangement, understanding of work life balance
• Open and Friendly culture with regular social activities
• Wellness Initiatives – flu shots, fresh fruit delivered on-site, Employee Assistance Program and more
• Regular business updates from our Co-Founders and Senior Management Team
• Competitive remuneration offered commensurate with experience
• Appealing staff discount offered on beautiful product
• Active social committee

Direct candidates only. Must have the right to work in Australia.

Please forward your updated CV to the Head of People and Culture, mariannes@globewest.com.au 

• Great team culture and work environment
• End-to-end inbound customer service offering lots of  variety
• Innovative, Springvale based company offering scope for training & development

Established in 2004, GlobeWest is at the forefront of designing, importing, and wholesaling beautiful and 'on trend' contemporary furniture and homewares. GlobeWest is focused on building a long term, sustainable business and achieving a leading position in the market.

An exciting opportunity is available for a bright and enthusiastic individual to join our team and make a difference. Reporting to the Customer Service Sales Administration Manager and working within a dedicated supportive team, your role will be varied, taking responsibility for national orders from placement to completion.

As a member of this collaborative team you will be processing and managing a large volume of unique orders from a variety of clients covering a range of products. Your role will be a mix between customer service and administration as you respond to a range of queries from the very simple, to relatively complex whilst providing the highest levels of customer service. 

Some of your key responsibilities will include:

• Processing and management of new sales orders.
• Managing stock on hand allocation to achieve KPIs and finalise orders for customers ASAP.
• Responding to customers’ queries on how to purchase, product information and stock availability.
• Responding to customer queries on live chat
• Providing customers with quotes for items and freight and offering alternate items as required.
• Assist wherever possible in securing and preserving sales.
• Develop, build and maintain relationships with internal and external stakeholders ensuring GlobeWest's reputation is of utmost importance.  

Skills and experience

To be successful in this role you will need:

• Commitment to excellence in customer service combined with strong administration skills.
• You will have proven experience in customer service experience using a CRM/ERP system, preferably Netsuite.
• You will bring with you excellent computer skills, a positive, energetic approach with strong attention to detail and can work in a fast paced, high volume environment.
• If you have a passion for customer service, are a team player and have highly developed professional verbal and written communication skills, we would love to hear from you.

What can GlobeWest Offer you

• Work for an amazing business with inspiring cross-functional teams and stakeholders
• Open and Friendly culture with regular social activities
• Hybrid working model
• Wellness Initiatives – flu shots, fresh fruit delivered on-site, Employee Assistance Program
• Regular business updates from our Co-Founders and Senior Management Team 
• Competitive remuneration offered commensurate with experience
• Appealing staff discount offered on beautiful product 
   

Direct candidates only. Must have the right to work in Australia.

Please forward your updated CV to the Head of People and Culture, mariannes@globewest.com.au 

Established in 2004, GlobeWest is at the forefront of designing, importing and wholesaling beautiful and ‘on trend’ contemporary furniture and homewares. GlobeWest is focused on building a long term, sustainable business and achieving a leading position in the market. To support this continued growth, we are looking to appoint additional Business Development Managers in Victoria.

This role will work collaboratively with the Victorian team, working closely with internal and external stakeholders to achieve and exceed the sales and profitability goals.

About the role

Reporting to the Head of National Sales - Victoria, the Business Development Manager role will form part of the Victorian State team. You will have a focus on Customer Relationship Management with the view of building, maintaining and extending relationships based on mutual, long-term objectives. You’ll be a self-starter, have a passion for design and furniture who can readily create rapport with people at all levels whilst keeping sight of the bigger picture.

Key areas of responsibility will include:

Business Development & Client Relationships

Identify and gain new business through a sustained program of cold calling and follow up of referrals/leads and keeping abreast of competitor’s sales strategies

• Establish and maintain call cycle to ensure regular contact with clients
• Proactively seek new business by utilising the GlobeWest database and industry networking
• Revitalise inactive customers and reintroduce GlobeWest as a key furniture supplier
• Meets (exceeds) assigned budgets for sales volume and profitability
• Work with State Manager and Head of Sales to set sales goals within categories and establish strategies that will achieve these goals
• Identify market opportunities and set goals within categories and establish strategies that will achieve these goals
• Proactively assesses, clarifies, and validates Clients needs on an ongoing basis and can determine present and future needs and propose suitable products in order to maintain and grow revenue for the Company.
• Leads solutions-based efforts that best address Client’s needs, while coordinating the involvement of all necessary resources.
• Ensure warranties are dealt with and resolved promptly.
• Negotiate price and volume discounts, where applicable, in accordance with the GlobeWest guidelines.
• Conduct product demonstrations as required.
• Develop and maintain sales materials and current product knowledge.

Showroom

• Participate in Showroom Events
• Utilise the showroom for new business meetings

Reporting

• Prepare a variety of status reports - including activity, closings, follow-up and adherence to goals
• Maintain weekly reporting
• Make recommendations to help improve performance

About you

Ideally you will have 5-7 years previous experience as a Business Development Manager gained in a rapidly growing SME with a tertiary business qualification. Extensive commercial sales experience with strong commercial acumen and the ability to interpret sales data are essential. You will have a flare for design and an appreciation for beautiful furniture. Your excellent written and verbal communication will enable you to work effectively with diverse segments of the business’s clientele. A proven track record of business growth and profitability will be essential to your success in this role. You must be a team player able to support and work with the State team as required. Strong computers skills including (MS Word, Excel, PowerPoint and Outlook are essential)

What can GlobeWest Offer you

• Work for an amazing business with inspiring cross-functional teams and stakeholders
• Open and Friendly culture with regular social activities
• Wellness Initiatives – flu shots, fresh fruit delivered on-site, Employee Assistance Program, Flexible Working Arrangement
• Regular business updates from our Co-Founders and Senior Management Team
• Competitive remuneration offered commensurate with experience
• Appealing staff discount offered on beautiful product

Direct candidates only. Must have the right to work in Australia

Please forward your updated CV to the Head of People and Culture, mariannes@globewest.com.au 

• Morning & Afternoon Shifts available

6.30am to 2.35pm / 8.55am to 5.00pm

Established in 2004, GlobeWest is a rapidly growing furniture importer and wholesaler of distinctive furniture and homewares with a great working culture. GlobeWest has full-time positions available for energetic, mature minded individuals with previous warehouse and forklift experience.

Reporting to the Team Leader, duties will include but are not limited to:

• Pick and Packing
• Forklift operation
• Manual Handling
• Container loading and unloading
• General warehouse duties and housekeeping

• Availability to work early or afternoon shift (6.30am to 2.35pm/ 8.30am to 4.55pm
• Current Drivers licence and own transport
• Current Forklift licence with reach truck experience
• Recent, solid experience as a storeperson
• Physically fit and able to do physical work
• Reliable with a strong work ethic
• Excellent communication skills
• Understanding of safety and attention to detail
• Ability to work in a busy, changing environment
• Available to work overtime when required

Direct candidates only. Must have the right to work in Australia.

If this sounds like a role that would suit your style and background, please contact Marianne Stamatakis, People and Culture Manager at mariannes@globewest.com.au