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GlobeWest Careers


We currently have an exciting opportunity to join our Head Office/VIC team!

Please send all enquiries and applications to Sharon Marlow via:

Marlow Recruitment

Suite G12C, Ground Floor
The Jewel Business Centre
566 St Kilda Road Melbourne, 3142
P.O. BOX 550 Toorak, 3142


Submit applications via:


Stock Claims and Product Admininistration Support

About the business and the role

A leading supplier to the interiors industry since 2004, GlobeWest works with designers, property stylists, developers and boutique retailers to provide beautiful and distinctive residential furnishing solutions.
GlobeWest provides a welcoming working environment and is currently seeking a Stock Claims and Product Administration Support person to join the team. This is a fast-paced role for a detail focused administrator with prior product claims and after sales support experience.

Job tasks and responsibilities

Reporting to both the Claims & Procurement Manager as well as to Product Management this diverse and exciting role involves:

•    Managing new customer claims and communicating with customer and retailer in a timely manner
•    Co-ordinating spare parts, replacement units or repair
•    Working closely with stakeholders to help resolve product issues
•    Producing claims summaries for QC team
•    Assisting with supplier claims
•    Updating shipment schedule ETA's
•    Collating product information from suppliers and producing Product Specification sheets
•    Swatch management
•    Providing stock updates to customers
•    CMS support
•    Use of Access database for product costings
•    General admin support

Skills and experience

•    Product claims and after sales support experience is ESSENTIAL
•    Must have customer service experience
•    Experience in after sales services with furniture/homewares highly regarded
•    High attention to detail
•    A strong understanding of repair/replacement decision making required
•    Solutions focused
•    Experience in managing customer/stakeholderexpectations
•    Experience taking claim calls
•    Excel and database skills required
•    Administration and clerical forte
•    Experience in a medium sized business in a fast-paced environment

Job benefits and perks

•    Market rate salary package
•    Potential bonuses and yearly reviews
•    Excellent staff discount
•    A great team culture
•    Free parking on site
•    Smart casual dress code

Please forward a covering letter along with your resume to Sharon Marlow, via the Apply button on this page.
Queries can be made via email to Please do not send applications to this address.
Only candidates that are shortlisted will be contacted. We apologise in advance.