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GlobeWest Careers

 

We currently have an exciting opportunity to join our Head Office/VIC team!


Please send all enquiries and applications to Sharon Marlow via:


Marlow Recruitment

Suite G12C, Ground Floor
The Jewel Business Centre
566 St Kilda Road Melbourne, 3142
P.O. BOX 550 Toorak, 3142

Enquiries: sharon@marlowrecruitment.com.au

Submit applications via: resumes@marlowrecruitment.com.au

 

Stock Claims and Product Admininistration Support

About the business and the role

A leading supplier to the interiors industry since 2004, GlobeWest works with designers, property stylists, developers and boutique retailers to provide beautiful and distinctive residential furnishing solutions.
GlobeWest provides a welcoming working environment and is currently seeking a Stock Claims and Product Administration Support person to join the team. This is a fast-paced role for a detail focused administrator with prior product claims and after sales support experience.

Job tasks and responsibilities

Reporting to both the Claims & Procurement Manager as well as to Product Management this diverse and exciting role involves:

•    Managing new customer claims and communicating with customer and retailer in a timely manner
•    Co-ordinating spare parts, replacement units or repair
•    Working closely with stakeholders to help resolve product issues
•    Producing claims summaries for QC team
•    Assisting with supplier claims
•    Updating shipment schedule ETA's
•    Collating product information from suppliers and producing Product Specification sheets
•    Swatch management
•    Providing stock updates to customers
•    CMS support
•    Use of Access database for product costings
•    General admin support

Skills and experience

•    Product claims and after sales support experience is ESSENTIAL
•    Must have customer service experience
•    Experience in after sales services with furniture/homewares highly regarded
•    High attention to detail
•    A strong understanding of repair/replacement decision making required
•    Solutions focused
•    Experience in managing customer/stakeholderexpectations
•    Experience taking claim calls
•    Excel and database skills required
•    Administration and clerical forte
•    Experience in a medium sized business in a fast-paced environment

Job benefits and perks

•    Market rate salary package
•    Potential bonuses and yearly reviews
•    Excellent staff discount
•    A great team culture
•    Free parking on site
•    Smart casual dress code

Please forward a covering letter along with your resume to Sharon Marlow, via the Apply button on this page.
Queries can be made via email to sharon@marlowrecruitment.com.au. Please do not send applications to this address.
Only candidates that are shortlisted will be contacted. We apologise in advance.