This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.

 

About this Privacy Policy

GlobeWest ABN 60 876 783 100 (“we”, “us” or “our”) is committed to respecting your privacy and upholding your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and similar privacy laws in the jurisdictions in which we operate (collectively “Privacy Laws”). This Privacy Policy is intended to inform you of our practices regarding the collection, use and disclosure of any information we collect from or about you, whether through the GlobeWest website (“Website”) or by any other method. By visiting www.globewest.com.au and/or registering to become a customer/client, you expressly consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy, which forms part of the Terms & Conditions of use of our Website. We ensure that we will take all necessary and reasonable steps to comply with the relevant Privacy Laws and to deal with inquiries or complaints about our compliance with the relevant Privacy Laws. By accessing and using our Website and services, you freely and expressly consent to the collection, use, processing, storage, and disclosure of Personal Information by us as set out in this Privacy Policy.

What information we collect, and how we collect it

Personal Information

We collect Personal Information about you that you submit to us voluntarily through our Website or otherwise, for example when you register to become a client, when you make a purchase/place an order, when you ‘Review your Details’ (logged in clients), when you fill in a form on our Website or send us an email or letter, and when you enter a promotion or competition. This Personal Information may include (but is not limited to):- ·      

  • your full name
  • delivery address
  • email address
  • your postal and billing addresses
  • your payment information which may include your credit card details
  • telephone number(s)
  • your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information
  • details of the products and services you have purchased or enquired about through the Website, including any additional information necessary to deliver those products and services and respond to your enquiries
  • any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information
  • billing information (including credit and bank details) or
  • any other Personal Information including your date or year of birth, your gender and/or other demographic information and your personal preferences that may be required in order to facilitate your dealings with us.   

We may also collect Personal Information about you which you submit voluntarily by posting a comment on our social media pages. We advise you to limit the Personal Information that you publish on social media or other 3rd party environments, since we cannot control any third party collection or use of any such information. We may also collect Personal Information about you through third parties, for example from Trade Fairs you have attended and been scanned at or if we purchase access to a database to which you have provided your Personal Information and consented to its disclosure. For the exhaustive list of cookies we collect see the list at the bottom of this Privacy Policy. The Personal Information we collect from you will only be to the extent necessary to provide our services to you and to carry out our administrative functions or as required by a relevant Privacy Law. We may also collect Personal Information about you that you have provided to our business partners or from third parties and in respect of which you have given the third party permission to share with us. We will not collect “sensitive personal information” (as defined under the relevant Privacy Laws) from you. We ask that you do not send us, or do not disclose, any sensitive, personally identifiable information (such as information related to racial or ethnic origin, religion or other beliefs, health, criminal background or trade union membership) on or through the Website or otherwise. If, contrary to this request, you do provide any sensitive personal information, in doing so you consent to us collecting and handling that information in accordance with this Privacy Policy. If you use a pseudonym when dealing with us or you do not provide identifiable information to us, we may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our Website, do not sign into it or provide any information that might identify you. We require individuals to provide accurate, up to date and complete Personal Information at the time it is collected.

Information About Children Under 18

Our Website is not intended for users under the age of 18. We acknowledge that the definition of a “minor” changes between jurisdictions, however we do not knowingly seek or collect Personal Information from any children below the age of 18 years.

Non-personal Information

We may collect non-personal information relating to your use of our Website. This might include (but is not limited to) your IP address, browser type and operating system. We may also use tracking technology (including cookies) to collect information about the date and time of your visit to our Website and details of which pages you viewed. Cookies are small pieces of information that a web site sends to your computer’s hard drive while you are viewing a web site. Cookies do not identify you personally, but identify your web browser. Cookies help us by providing information about how our Website is used. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them). Most web browsers are set to accept cookies. You can disable cookies using your web browser’s help files, but this may affect the functionality of our Website and your ability to use our services.

Why we collect information, and how we use it

We collect your Personal Information for the primary purpose of facilitating your use of our Website, including your purchase of products. We use your Personal Information in a number of ways for this primary purpose, including (but not limited to) providing you with access to our Website, contacting you with details of new products, our sales, processing any purchases you make and administering our dealings with you. We also collect your personal and non-personal information in order to:-              

  • improve GlobeWest by developing processes, products and services to better meet your needs. This might include de-personalising your Personal Information (to create anonymous information) and aggregating it along with your non-personal information for the purpose of statistical analysis. We reserve the right to use and disclose such aggregated information as we see fit, including for marketing, advertising or research purposes.     
  • provide Personal Information including your full name, telephone number, date of birth, postal and email address details, payment details and product preferences to the seller of any product displayed on our Website to process the required payment and enable them to provide and deliver products to you.          
  • administer, protect, improve or optimise our Website, products and services (including performing data analytics);
  • creating industry reports from de-identified data. We may also use your personal and non-personal information for any other purpose you have consented to or any use which is required or authorised by a relevant Privacy Law. We reserve the right to use your Personal Information to investigate any suspected breach of any of our Terms and Conditions or if we suspect that you are or have been engaged in any unlawful activity.

Where we:

  • have your express consent (which you may withdraw at any time)
  • have a legal basis; or
  • are otherwise permitted by relevant Privacy Laws,

we may use and process your Personal Information to send you information about products and services we believe are suited to you and your interests or we may invite you to attend special events. At any time, you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your Personal Information as detailed above will continue. You can opt out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting us in writing.

 

Disclosure of your information

We do not sell, rent, barter, trade or share your Personal Information with third parties for their advertising or direct marketing purposes. We may disclose your Personal Information to:

  • the specific seller who is selling the products you have enquired about through our Website;
  • any designer that you have requested; * third-parties we ordinarily engage from time to time to perform functions on our behalf for the above purposes;
  • any person or entity to whom you have expressly consented to us disclosing your Personal Information to;
  • our external business advisors, auditors, lawyers, insurers and financiers;
  • third party service providers who perform functions for us or provide services to us, for example processing credit card transactions, sending emails, marketing or analysing data or our payment processing service provider; and
    any person or entity to whom we are required or authorised to disclose your Personal Information to in accordance with the relevant Privacy Laws.

As at the date of this Privacy Policy, such third party recipients (“Recipients”) are located in countries some of whose laws may not be recognised in some jurisdictions as providing an adequate level of protection to Personal Information.

When transacting via the Website, you expressly and freely consent to your Personal Information being disclosed or transferred to such Recipients. We will take steps reasonably necessary to ensure your Personal Information is treated securely and in accordance with this Privacy Policy. We use reasonable endeavours to ensure that each Recipient receiving your Personal Information is bound by the relevant Privacy Laws.

If we no longer need your Personal Information for any of the purposes set out in this Privacy Policy, or as otherwise required by the relevant Privacy Laws, we will take such steps as are reasonable in the circumstances to destroy your Personal Information or to de-identify it.   We may disclose your Personal Information to the police or any relevant authority or enforcement body (including your internet service provider) if we suspect you are in breach of our Terms and Conditions of Use or that you are or have been engaged in any unlawful activity and we reasonably believe this disclosure is necessary, or if required to do so by law.

Third parties

Our website may contain links to third party web sites, including retail stockists, and social media web sites. We are not responsible for the privacy practices of other web sites and this Privacy Policy does not apply to any third-party web sites.

Security

We employ appropriate electronic and procedural measures to protect Personal Information from unauthorized access, use or disclosure. Access to your Personal Information is limited to employees we believe reasonably need to use that information in-order-to perform their roles in providing or developing our products and services. You acknowledge that despite our best efforts the security of online transactions and communications sent by electronic means or by post cannot be guaranteed.

Opting out

You may opt out of receiving promotional communications from us at any time. Each time you receive a promotional communication, it will include instructions about how to unsubscribe from future promotional communications. Alternatively you can contact us directly at marketing@globewest.com.au. Even if you opt out of receiving promotional communications, you may still receive communications from us, for example administrative communications related to a purchase you make, or service announcements.

Transmission Of Information

When transmitting Personal Information from your computer to our Website, please note that the transmission of information over the internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

Data Storage

We may hold your Personal Information in either electronic or hard copy. We take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your Personal Information. However, we cannot guarantee the security of any Personal Information transmitted over the internet and therefore you disclose information and Personal Information to us at your own risk. We will not be liable for any unauthorised access, modification or disclosure, or misuse of your Personal Information.

Access To Information

You have the right to:

  • require us to correct any Personal Information held about you that is inaccurate or incomplete;
  • require the deletion of Personal Information concerning you in certain situations;
  • object or withdraw your consent at any time to the processing of your Personal Information;
    object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you; or
  • otherwise restrict our processing of your Personal Information in certain circumstances.

Subject to some exceptions provided by the relevant Privacy Laws, you may request access to your Personal Information in our customer account database, or seek correction of it, by contacting us. Should we decline you access to your Personal Information, we will provide a written explanation setting out our reasons for doing so.

We may charge a reasonable fee that is not excessive to cover the charges of retrieving your Personal Information from our customer account database. We will not charge you for making the request.

If you believe that we hold Personal Information about you that is not accurate, complete or up-to-date then you may request that your Personal Information be amended. We will respond to your request to correct your Personal Information within a reasonable timeframe and you will not be charged a fee for correcting your Personal Information.

If we no longer need your Personal Information for any of the purposes set out in this Privacy Policy, or as otherwise required by the relevant Privacy Laws, we will take such steps as are reasonable in the circumstances to destroy your Personal Information or to de-identify it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by updating this page. Continued use of our Website following such changes indicates your agreement to be bound by the updated Privacy Policy.

Contacting us and updating personal information

You may view and update your Personal Information at any time in the “Review your Details” section of our Website. You must be logged-in to view this section. If you wish to remove your Personal Information from our database (other than for legitimate record-keeping or business reasons), or if you have any questions or concerns about your privacy, you can contact us by email at marketing@globewest.com.au.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The data collected through Cookies will not be kept for longer than is necessary to fulfil the purposes mentioned above.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. For clarity, this Privacy Policy applies solely to information collected by us on our Website.

Controlling your personal information

You may choose to restrict the collection or use of your Personal Information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your Personal Information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at marketing@globewest.com.au

We will not sell, distribute or release your Personal Information to third parties unless we have your permission or are required by law to do so. We may use your Personal Information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of Personal Information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to GlobeWest , Attn: Marketing Dept, 20-22 Parsons Avenue, Springvale, Vic, 3171

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Company details

GlobeWest

ABN 60876783100

20-22 Parsons Avenue, Springvale, VIC Australia 3171

Telephone 03 9518 1600

Fax 03 9558 5760

Email enquiries@globewest.com.au

Cookie Policy

The following provides information about the cookies that we use on our Website, the role they play in helping us provide the best possible experience to you and the choices you have when it comes to your cookie settings.

Our use of cookies

Cookies are text files which are downloaded to your device when you visit a website. They are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org or www.youronlinechoices.eu. The term “cookie” describes a range of technologies, including but not limited to:

  • pixel tags (transparent graphic images placed on a web page or in an email, which indicate that a page or email has been viewed),
  • mobile device identifiers, and
  • web storage used in desktop software or mobile devices.

Granting us permission to use cookies

If the settings on the web browser that you are using to view this Website (your browser) are adjusted to accept cookies, we take this, and your continued use of our Website, to mean that you are consenting to our use of cookies and other similar technologies as set out in this Cookie Policy. Should you wish to remove or not use cookies from our Website you can learn how to do this below, however doing so will likely mean that our Website will not work as you would expect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 

Managing your cookie preferences

Browser Cookies

You can withdraw or modify your consent to our use of cookies at any time. If you no longer wish to receive cookies you can use your web browser settings to accept, refuse and delete cookies. To do this, follow the instructions provided by your browser. Please note that if you set your browser to refuse cookies, you may not be able to use all the features of the Website.

Mobile Identifiers

On your mobile device, your operating system may provide you with additional options to opt out of interest based advertising or to otherwise reset your mobile identifiers. Certain targeted advertisements that we (or a service provider acting on our behalf) display to you based on information about your online activities across websites and other interactive properties operated by third parties may include the “Ad Choices” icon or another mechanism to opt out of receiving interest-based advertisements. You may click on the AdChoices icon or visit www.aboutads.info to receive more information about the collection and use of information about your online activities for interest based advertising or to learn how to opt out of having your data used for interest based advertising by Digital Advertising Alliance (DAA) participating companies.