PERTH SHOWROOM FAQS

What are your freight costs? 

• Freight costs are a variable factor and will be calculated based on the size of the order and the destination location.
• If you require installation of the goods, additional charges will apply and will be included up front in your order.
• Freight costs can be calculated via our website or through our customer service team.

Will the cost of freight show on the website?

• Yes, our website will calculate freight within a 50km radius of Beckenham WA. If you require delivery to a further location, our customer service team can quote this accordingly.

How frequently will you be delivering to Perth, and what are your typical delivery timeframes?

• Deliveries will depart Melbourne every second Friday; please allow 6-7 business days for delivery, once your order has left Melbourne.

Can I pick up from the depot in Perth and where is it located?

• Yes, you can request to collect your order from the Perth Depot. Freight charges will still apply. We require you to advise this on payment of your order.
• The Brillance Depot is open between 7.30am & 6.00pm Monday – Friday & 8.00am-12.00pm Saturday
• Please present your GlobeWest paperwork at the Brilliance Depot: 14A Clapham St, Beckenham WA 6107

How do I set up a trade account?

• If you are a design professional or retailer where furniture specification, sales or rental is a primary part of your business, you are eligible to apply for a trade account via our website.
• If you are already a registered trade customer, log into your account to create quotes, orders and access trade-only benefits.

Forgotten your password?

• If you have forgotten your password, please click the link on our website to reset.  

What days is the Perth showroom open?

• Monday to Saturday, 9am – 5pm

What stock is on the floor? 

• To find out if a product is in the Perth Showroom, open the product page on the website and it will state whether it is available on the showroom floor, under the notify me button.

How do I get samples?

• As a trade customer, once you’ve logged into your trade account, you can order samples online, and these will be posted from our Head Office in Melbourne.
• Alternatively, please email perth@globewest.com.au and our Perth showroom team can assist.

Who is my salesperson?

• Josie Barrett is the WA State Manager – looking after the designer and retail segments with assistance from our Perth showroom team Angeline and Natalia.
• Richard Frankel is the WA Business Development Manager who is looking after all other commercial customer categories.

I have a commercial project - who do I talk to?

• Our Business Development Manager specialises in commercial projects.
  • Accommodation/Hospitality
  • Architect
  • Commercial Furniture
  • Landscape Designer
  • Property Developer
  • Property Styling & Rental
  • Retirement Living
  • Show Homes

I have an order with Roxby Lane; will GlobeWest now send this?

• No - all existing orders with Roxby Lane will be delivered by Roxby Lane. Please email your enquiries to Roxby Lane.

How do I get a quote?

• Please either reach out to the Perth showroom team or alternatively, quotes can be created behind your trade login on the website.  

What stock is available in Perth?

• Trade customers have access to all GlobeWest products with our warehouse being in Melbourne.

Do you have a warehouse in Perth

• We don’t have a warehouse in Perth however, we have regular transport leaving our warehouse in Melbourne for delivery, with competitive freight costs.

Can I buy off the floor?

• We do showroom floorstock clearance sale twice a year when we launch our Volume #01 and Volume #02 collections – these typically occur in February and June/July. Otherwise, we can only sell homewares off the floor.
• Please ensure you are subscribed to our trade communications so that you receive these lists twice a year.

Are you having a launch event?

• We will be having a showroom launch event on the 23rd of October – please ensure you are subscribed to our trade communications so that you receive the invite.

How can I join the Supporting Local Program? 

• The GlobeWest Supporting Local Program is designed to strengthen the connection between our trade customers and those seeking professional design services. It helps connect you with potential clients in your area and rewards you whenever a customer makes a purchase through GlobeWest.
• The program is by invitation only, however if you're interested in finding out more information, please contact our WA State Manager, Josie - josie.barrett@globewest.com.au

Will I get access to the new range earlier?

• Our Perth customers will have access to our new collections at the same time as all other showrooms – as soon as we launch the range.

After Sales Enquiries 

• Whilst GlobeWest adheres to the highest quality control standards, given the quantity of products manufactured and orders delivered monthly, from time to time product issues can occur.
• We aim to resolve these promptly and fairly. If you have an issue you believe is under warranty or would like to request a spare part, you can also raise a claim within your My Account under After Sales & Claims.
• To raise a claim, please visit our Help Centre 

What times is your Head Office available for contact? 

• 8:30am-5pm AEST (8:30-5pm AEDST October 5th 2025 through to April 5th 2026)
• Our Head Office will be closed on Friday December 19th 2025 and reopens on Wednesday January 7th 2026.