After Sales Enquiries


Welcome to GlobeWest Customer Support.

We are here to help!

Whilst GlobeWest adheres to the highest quality control standards, given the quantity of products manufactured and orders delivered monthly, from time to time product issues can occur.

We aim to resolve these promptly and fairly. If you have an issue you believe is under warranty or would like to request a spare part:

General Public

Please notify the original place or person of purchase, providing your invoice/ receipt number and at least 1 image so they can lodge the claim on your behalf.

We will then work to resolve the issue.

Some spare parts are also available to purchase directly from GlobeWest. Contact our After Sales team here

Trade Customers

Our NEW online claims form allows web registered customers* to lodge a claim or request a spare part quickly and easily at any time of the day or night.

It also provides you with a trackable case number.

To lodge a case with our Claims department for priority follow-up, please locate the relevant invoice, have at least 1 photograph ready, and login here to complete the form.

*If you are a GlobeWest trade customer but do not have a web login, to activate trade portal access, please contact your local sales team. 

Need Assistance?

For assistance with accessing and completing our After Sales Form, please contact our After Sales team on 03 9518 1600 #5 (Monday to Friday 9am to 5pm)

More Information

Further information on our damages and returns process is available via our Terms & Conditions and FAQ’s