1. After Sales Support & Damaged Goods
In the unfortunate case that your order is damaged on arrival, please contact firstname.lastname@example.org including the following information: 1. your invoice number, 2. photographs, and 3. a brief description of the issue.
2. CARE INSTRUCTIONS
Noted below are general care instructions relating to each of the materials used in GlobeWest products. If you require further assistance or more detailed information please contact GlobeWest Head Office on email@example.com
Please use products as they were designed to be used. Misuse of a product will void its warranty.
Solid Timber Care & Information
As the solid timbers used are natural products, they may expand and contract due to varying temperature conditions. This may cause small cracks where the timber joins. This is normal and often part of a piece’s character. To minimise movement, solid furniture should not be placed outside (unless it is a specified outdoor product), in direct sunlight, or in heavily air-conditioned areas.
To care for your solid timber:
* Wipe the surface with a damp cloth, then dry with a soft clean cloth to prevent spotting.
* If you choose to polish your furniture with a product/solvent, you should always try it out on a small inconspicuous area first
The DO’s and DON’T’s for your solid Timber:
* General Rule: If it’s too hot to hold in your hand, it’s too hot to put directly on the timber. Use coasters & protectors where possible
* All of our indoor solid timber ranges have a protective coating. These can vary from a PU to a NC finish with a varying degree of matte or shine finish. For exact product details contact Globe West.
Teak is a tropical hardwood with a beautiful golden/ honey brown colour when it is new. Over time, as natural teak is exposed to the elements, it gradually changes colour from the honey colour to a silver-gray patina. Depending on the environment, natural greying and/or weathering may become noticeable after only a few weeks. In moist climates, subject to regular dew and sunshine, teak furniture will weather more quickly. Allowing teak to grey will not impact the structural integrity of the product.
To Maintain original golden brown colour:
* Clean teak furniture with water which has a mild detergent in it
* Use a soft bristle brush to scrub the furniture
* Once cleaned, rinse the furniture thoroughly to get rid of the cleaning solution & dirt residue
* Apply a teak protector to furniture
* Do not use Teak oil as this can cause irregular colouring or mildew
The solid teak in the Ethnicraft collection is untreated and the finish comes from the natural oil of the Teak wood.
For the easiest and most convenient way to maintain and care for the teak products, we strongly advise the following (this should be communicated to your clients too):
* The oiled surface should be regularly cleaned using mild soap and water.
* Any spill should be removed from the surface immediately, but there is no guarantee against stains
Wood veneer is a thin layer, less than 2mm, of wood applied over particle board or plywood.
To Care for your Timber Veneer:
* Dust with a damp CLEAN cloth (always use clean water), in the direction of the natural grain
* DO NOT use a wet/soaking cloth as this will result in streaking
* If you choose to clean with a solvent, try it on a small inconspicuous area first
* Regular cleaning is highly recommended to maintain the product
The DO’s and DON’T’s for your Timber Veneer:
* Ensure you always use coasters or mats to protect the surface from dents, scratches, and moisture from hot or cold liquids
* General rule: If it’s too hot to hold in your hand, it’s too hot to put directly on the veneer
* If possible, keep furniture away from any area with a high concentration of sun to ensure the veneer colour doesn’t fade
* Don’t apply undue pressure by writing on a veneer table as this can leave impression marks.
Sunbrella Outdoor Fabric
Sunbrella fabrics should be cleaned regularly before dirt or foods particles become lodged in the fabric. For further information, please reference Sunbrella’s website: http://www.sunbrella.com/
To Care for your Sunbrella Fabrics:
* Remove cushion covers & machine wash in cold water using a mild laundry detergent
* Always rinse Sunbrella fabric thoroughly
* Sunbrella fabric air-dries very quickly, don’t machine dry the fabric as the stitching may shrink
* It is not necessary to iron the Sunbrella fabric, but if you do iron, ensure it is set to the synthetic setting (Do not use a steamer or set the iron to steam setting)
* Don’t dry clean Sunbrella fabrics
All Sunbrella fabrics features "breathers" under the bottom of all cushions. This allows ventilation through the small rubber-like mesh area. Breathers also assist in the drying process for the quick-dry foam.
Viro Outdoor Weaving
Under normal use, Viro products will be free from cracking, peeling & breaking for 3 years. Viro products are designed to withstand fading, weathering & ageing for 3 years.
The above warranty does not cover damage due to misuse.
Batyline Outdoor Fabric
Batyline fabric is U.V. resistant, mould resistant & tear resistant. Batyline is easy to maintain as it only requires gentle brushing with soapy water. For further information, please reference Batyline’s website: http://www.batyline.com/furnishing-fabrics.html
Polystrand Outdoor Weaving
For Further information, please reference Polystrand’s website: http://www.polystrand.com/
Quick Dry Foam
QuickDry Foam is an advanced, high-performance foam designed specifically for outdoor cushions & dries faster than regular foam & is resistant against natural mould & fungus growth. The large, open pores in QuickDry Foam allow water to drain very rapidly and fresh air to circulate freely and continuously. For further information, please reference QuickDry’s website: http://www.urecelquickdry.com/
To Care for your Marble Surfaces:
* Spills or spoils should be wiped away immediately as marble is porous
* Wash with clean water and a mild cleaner
* Wash in a small, overlapping sweeping motion
* Rinse thoroughly with clean water to remove any remaining cleaning solution
* Dry with a soft clean cloth & allow surface to thoroughly air-dry
Stainless Steel Product Care
To care for your Stainless Steel:
* Buff the stainless steel with a fine scotch bright pad (this will rub off any dirt or spotting that may have built up on the surface)
* Always buff the stainless steel in the same direction that the grain is running
* Rub down the stainless steel with a clean cloth which has a small amount of Johnson’s baby oil on it
* If using a Stainless Steel solvent, ensure you wash off the solvent to ensure there are no streaks or dirt left
In extreme coastal locations, brown discolouration, or tea staining, can appear on the surface of products. Tea staining does not affect the structural integrity or the longevity of any Globe West products and it can be controlled. Any tea staining can be removed by following the above care instructions.
General Upholstery Fabrics
The fabrics used in our ranges vary in composition for each product. You will find further information on the additional information tab in the related product page on our website. Scotch guarding your general upholstery will offer a higher level of protection.
As leather is porous in nature, clean any spills promptly to guard against it penetrating the surface.
To Care For your Leather:
* Dust leather furniture on a regular basis to help the leather breathe & last longer
* Do not clean Leather with water as this may leave marks
* Use a quality leather cleaner, carefully following the instructions on the cleaning product
* If unsure- test the product on a small area hidden from view
To protect your leather furniture & keep it from fading, drying out and/or cracking, avoid placing it in direct sunlight and keep it at least two feet away from any heat (i.e. heating vents, fireplaces, radiators, etc.) and air conditioning sources.
To Care For your PVC:
* Clean with a damp, soft, white cloth using lukewarm water
* Act urgently to remove stains from vinyl
* Ensure that no hot liquids or hot products are put on top of the PVC as the heat can will cause the PVC to melt.
* Vinyl upholstery will absorb stains and dyes from fabrics that bleed (like blue jeans on white vinyl or bright prints that bleed)